Return and Cancellation Policy

Our Return and Cancellation policy allows you to cancel an order should you think you do not require the item any longer. This must be done at the earliest possible time after the order was placed and you must inform us immediately by phone and email.

All purchases are covered by our “guarantee to supply you fresh and quality products or your money back”.

You can return non perishable items within 1 day after the goods were received for a full refund.

Refunds would be processed if the item has not been damaged in any way or taken out of any form of its packaging.

If you are unsatisfied with the quality or freshness of the product, you can return it at the time of delivery. Most of our products are perishable, so please inspect them upon delivery. If you are not satisfied, you can return the item immediately with the delivery person. Unfortunately, once the delivery person has left, we cannot offer a refund or exchange.

If you think the Order received is not in good condition, call us immediately and ensure it is returned within 1 day of receipt for your full refund. This applies only for non perishable products. 

If a customer decides to return on their terms, delivery charges would not be refunded.

When the wrong delivery address is provided by the customer when placing the order, the cost of attempted delivery would not be refunded. If the Order is perishable, we will not be able to refund the cost of the order itself as it cannot not be resold any longer.

Other terms and conditions may apply depending on the situation at hand.